Data Deletion

Indeemo hosts your project data for the duration agreed in your project terms.


You can see your project 'Dashboard Access End Date' on your project card in 'Manage Projects'. 


You must export and save your data before this Dashboard Access End Date.

  • After this date, your project data is sent for deletion.
  • Once deleted, it cannot be recovered or restored.



Export your Data

We recommend using all of the below listed export options to ensure your full data set is exported.


After receiving the download links:

  1. Ensure to click each link  
  2. Wait until it has successfully downloaded to your computer before moving to the next link. 
  3. Save the files per your normal process. 


Types of Export

1. Export Screeners

2. Export Applicants

Bulk Media Export 

The Bulk Media Export is a bulk export of all media (photos, videos, screen recordings) from your project. 


Only the Project Owner can request the Media Export.


This is only available when fieldwork is over. 

  1. Click on Manage Projects on your Indeemo Dashboard.
  2. Click on "..." on your project card.
  3. Click on Export media, then select your target groups. Click on Request Export.
  4. You will receive an email with the zip files organised by respondent (this can take a few hours to generate).
  5. Ensure to download each zip file, and then unzip the files.
    • IMPORTANT! These links will remain active for 14 days. 




What does the bulk media export look like? 

The bulk media export consists of a series of downloadable links.

Usually one to two links per respondent, though occasionally there may be three (max 2GB of data per link). 


Each link allows you to download a ZIP file.


  • The links are organised by respondent, each link is named (first name, initial of last name).
  • Once downloaded, each Zip file is named (Target group_respondent first name_ last name initial_ respondentID)
  • Then, each file (media file) within the folder is named (task name_responseID)


The response ID can then also be found in the Dashboard Excel file (column R) to allow you to cross reference the data as needed.


Video Import Projects

Bulk Media Export for Video Import projects works similarly and includes:


A set of media download links ( typically one-two per respondent)


Dashboard: Excel Export

The Excel export includes all text content relating to respondent uploads, and it also includes the an individual download media link for each photo, video and screen recording. 

  1. On the Dashboard view, choose your filter criteria, (for example by Project or Respondent, etc) and then click on the Search Icon.
  2. Click Export button to the right of the filters. 
  3. Click Export to Excel and you will receive an email with a link to download your excel export. 


Task List Export

You can export the Task List for a specific project. 


Option 1: From the Manage Projects tab

  1. Navigate to the Manage Projects tab.
  2. Filter to find the project you want to export.
  3. Click the pencil icon (✏️) in the top right corner of the project card.
  4. In the panel on the left, click Preview as Respondent.
  5. Select the appropriate Target Group, then click Export.



Option 2: From the Task List

  1. Scroll down to the Task List within the project.
  2. Just above the Introduction, on the right, you'll see the Preview as a Respondent and Export buttons.
  3. Tap Export to generate and download the list.

Journey Map (if enabled on your project)

Please find instructions on this here: Downloading the Journey Maps

Experience Graph (if enabled on your project)

Please find instructions on this here: Experience Graph

Reels

Please find more instructions on this here: Download Reel

Word Cloud

Please find more instructions on this here: Keywords

Tag Cloud

Please find more instructions on this here: Tags

Respondents View

Please find more instructions on this here: Downloading the Respondents View data

Task Completion View

Please find more instructions on this here: Exporting Completion Levels


Recruitment Exports


You can export both your Screener and your list of Applicants from the Recruitment tab. Below are the steps for each export type.


1. Export Screeners


  1. Go to the Recruitment tab.

  2. Locate the Recruit you want to export, and tap the Edit button on the right.

  3. On the Questions page (step 3 of the setup), tap the Download to Word button in the top right corner.


This will generate a Word document version of your screener.


2. Export Applicants

  1. Go to the Recruitment tab and select your Recruit.

  2. Tap the Download Respondents button in the top right corner.

This will export applicant data in a Excel sheet.


Export AI View Prompts & Results

Each moderator's prompts are private - only you can see your prompts and results. 


Please advise all Moderator colleagues to export their own prompts and results. 


To export your prompts and results from a Project:


Step 1:

Click on 'Search Prompts' on the top left of the AI View


Step 2:

Select the criteria by which you want to search/ share and click on 'Search'


If you wish to export all from one project, choose only the Project from the filters here, and click 'Search'. 



Step 3: 

This activates the 'Export' button



You will receive an email from support@indeemo.com and this contains a download link. 

Ensure to download the Word Doc file immediately. 

If you require any assistance, contact support@indeemo.com